Help Center

Everything you need to know to create viral clips efficiently

Create Viral Content in 3 Steps

  1. Upload your video or paste a YouTube link
  2. Choose AI feature: Auto Clipper, Hook Generator, or AI Edits
  3. Let AI create viral-ready content with scores up to 10/10

Supported Formats & Limits

Supported Inputs:
• Direct Upload: MP4, MOV, WebM, AVI
• YouTube Links: Any public video
• Max File Size: 10GB (direct upload)
• Resolution: Up to 4K
• Duration: Up to 1 hour (all sources)
• Processing: Cloud-optimized for speed

Pro Tip: Videos under 10 minutes process 3x faster. For longer content, consider splitting into parts.

Get Higher Viral Scores

  • Upload videos with clear speech and good audio quality
  • Use videos with dynamic visuals and scene changes
  • Include trending topics or popular content themes
  • Optimal length: 15-60 seconds for highest engagement

Batch Processing Tips

  • Upload multiple videos at once from the Create page
  • Process during off-peak hours (2-6 AM EST) for faster results
  • Use templates to apply consistent styles across clips

Platform-Specific Optimization

TikTok: 9:16 aspect ratio, 15-60 seconds, trending sounds
YouTube Shorts: 9:16 aspect ratio, up to 60 seconds, clear thumbnail
Instagram Reels: 9:16 aspect ratio, 15-90 seconds, trending audio

Using AI Features

AI Auto Clipper

Automatically finds viral moments, adds captions, and creates platform-optimized clips with viral scores

AI Hook Generator

Creates attention-grabbing hooks and intros that increase viewer retention

AI Edits

Apply AI-powered edits like zoom effects, transitions, and style adjustments

AI B-Roll

Automatically add relevant B-roll footage to enhance your videos

Exporting for Different Platforms

  • Select platform during creation for automatic optimization
  • Use "Download All" for batch exports
  • Check aspect ratio matches platform requirements
  • Enable captions for better engagement

Processing taking too long?

  • • Check if video is over 1 hour (max duration)
  • • Try uploading during off-peak hours
  • • Ensure stable internet connection
  • • Contact support if stuck over 1 hour

Video won't upload?

  • • Check file size (max 10GB for direct upload)
  • • Verify format (MP4, MOV, WebM, AVI supported)
  • • Check video duration (max 1 hour)
  • • Check your internet connection stability
  • • Clear browser cache and retry

Clips expired?

  • • Clips are stored for 7 days after creation
  • • Download important clips immediately
  • • Consider upgrading for longer storage
  • • Re-process original video if needed

Playback issues?

  • • Try Chrome, Firefox, or Safari (latest versions)
  • • Disable browser extensions temporarily
  • • Check internet speed (minimum 5 Mbps)
  • • Clear browser cache and cookies

AI Auto Clipper

Finds viral moments, adds captions, creates 5-20 clips per video with viral scores

AI Hook Generator

Creates scroll-stopping hooks that boost retention and engagement

AI Edits

Smart edits with zoom, transitions, effects based on content analysis

AI B-Roll

Automatically add relevant B-roll footage to enhance your videos

Still need help?

Our support team typically responds within 24 hours